Careers at Bluestone

Our success and growth mean we're always looking for high calibre professionals to join our team. Our culture is fast paced and entrepreneurial, with all the excitement and challenges that go with that. If you believe you can bring energy and creativity to Bluestone, and you have a proven track-record of success in your chosen field, we'd like to hear from you.

Australia

Various locations

Available Roles

Bluestone Mortgages Primary Servicing Advisor
London

To deliver excellence in customer service and shareholder value. Responsible for the day to day contact with customers or their approved representative with general administration queries such as redemptions, third party authority, change of correspondence address, transfer of equity and rate queries. Other key objectives include are the accurate processing of data onto IT systems such as account amendments, notification of bankruptcy, death, charging orders.

Key Responsibilities:

  • To handle non arrears related customer queries, process data onto IT systems and sort and distribute incoming post
  • Treat customers fairly and put the customers needs at the heart of all decisions
  • Manage the location of deeds to ensure these are stored securely
  • Adhere to policies and procedures
  • Deliver excellent customer service through decision making, attention to detail, problem solving and communication
  • Handle customer queries to ensure that the queries are dealt with promptly and in line with policy and procedure Open, sort and distribute post
  • Handle the day to day non arrears relating queries including as overpayments, unauthorised letting, and charging orders
  • Provide information such as additional account statements, redemption statements, lenders references and certificates of interest
  • Process data onto IT systems and handle account and contract variations amendments such as change of name, address, product, term or part sale of land queries
  • Handle notifications of pending redemptions, charging orders, insurance lapses, bankruptcy/IVA, compulsory sale, death and DWP support for mortgage support claims in line with the the Company’s policy and procedures and liaison with the Risk, Compliance and Audit function where appropriate
  • Achieve agreed service levels and ensure best practice in respect of general admin queries
  • Apply the Company’s systems and controls to meet the requirements of regulatory compliance in all areas including treating customers fairly, financial crime, human resources, data protection, mortgage code of conduct.

Essential Skills & Experience:

  • Demonstrate a good understanding of regulatory and legal requirements and how these impact the business
  • Evidence of the ability to analyze problems and make effective decisions within appropriate timescales
  • Demonstrates excellent communication skills and ability to handle difficult conversations assertively and with empathy
  • Evidence of strong organisational skills and compliance with policy, procedure and regulatory/legal requirements 
Bluestone Group Database Administrator/BI Developer
Cambridge

The successful candidate will be responsible for ensuring high performance, security and availability of a clustered SQL environment, as well as the on-going development and support of the various existing data systems within the business and production of new Management Information sources to support various aspects of the group.

Key responsibilities:

Providing and Maintaining an always-on SQL Environment for Production, as well as Test and Development
​Working with the Application Development team to ensure a high standard of SQL Development
Becoming a “gate-keeper” for changes to the SQL data systems
Drive the data collection and reporting strategy for the business Liaise with various members of the business to ensure that relevant data is captured in a robust and accurate way
Maintaining and developing ETL solutions to ensure data is centralised, correct, and easily accessible
Working with various aspects of the business to improve MI and data collection
Standardise reporting formats and content across the group’s business units

Desired Skills & Expertise:

Working with a diverse team of senior managers, technical staff and developers, the successful candidate will have strong communication skills and an enthusiasm for learning the ins and outs of the business as well as having a passion for quality database design and using data to drive business decisions. They will have experience administering SQL Server environments and using source control to maintain a history of changes to the schema. They will be comfortable operating with large data sets, understand financial and statistical analysis and reporting, and have a natural focus on accuracy. They will have experience in querying and extracting data from various data sources as well as designing efficient database structures to support ease of reporting. Ideally, the successful candidate should be experienced in building efficient data warehouses as well as possessing demonstrable knowledge of query optimisation and mentoring of more junior staff.

Essential Skills:

  • SQL Server
  • DBA 2008/2012
  • Configuring and Optimising SQL Server
  • Advanced T-SQL
  • Advanced SSRS
  • Advanced SSIS

Other useful but not essential skills:

  • SSAS
  • C# .Net
  • VBA
  • Web Development or IIS
Bluestone Group IT Service Desk Analyst
Dublin

The IT Service Desk Analyst will provide first and second line technical support to internal staff. The successful candidate will require an aptitude for working with applications/systems to undertake analysis, diagnosis and resolution of staff problems, which may range from straightforward to more complicated technical issues. You will be a self-motivated achiever who gains satisfaction from providing excellent customer service. There is also a range of administration duties within this role. Coverage includes the HQ site at Cambridge as well as branch offices and remote users at other offices.

Key Responsibilities:

  • Act as a member of the Global IT Helpdesk team for phone calls and emails from staff regarding IT issues and queries.
  • Receiving, logging and managing calls from internal staff via telephone and email.
  • Maintaining an Asset Database and track changes 1st and 2nd line support - troubleshooting of IT related problems from in-house software to hardware, such as Chromeboxes, Chromebooks, Android, IOS phones,
  • Laptops, PCs and Printers.
  • Troubleshoot basic issues such as and escalate unresolved calls to the infrastructure support team.
  • Log all calls in the Service Desk Call Logging system (Jira).
  • Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner.
  • To maintain a high degree of customer service for all support queries and adhere to all service management principles.
  • Provide basic in-house training in such as Google Apps, Onelogin, Chrome OS and MS Office applications. Publishing support documentation to assist staff with requests for information and provide staff training if required
  • Basic Cloud Services (Google Apps, Office 365) and Active Directory knowledge.
  • Creating user accounts, reset passwords, create groups, etc.
  • To arrange for external technical support where problems cannot be resolved in house.

Qualifications:

  • An ITIL qualification is preferable but not essential.

Essential Skills & Experience:

  • Excellent communication skills and telephone manner
  • Excellent organisational skills
  • Previous IT Service Desk and/or Call Centre experience
  • Incident Management experience
  • Managing incidents including business expectations and communication
  • Security Group administration
Bluestone Group Senior Developer
Cambridge

Part of a small team of developers, the role involves building systems and data architectures. The role offers exposure to a range of technologies, training and occasional travel to European countries. Candidates will require a strong background in End to End and OO development, be comfortable with design patterns and focussed on delivering the right solution with high maintainability.

The ideal candidate will be technically talented, a self starter with a motivated mindset.  They'll need problem solving abilities, good communication skills and a practical approach to solving real world problems.

Essential Skills & Experience:

  • 5 years development experience 
  • MS SQL (T-SQL, SSIS)
  • C# .NET (Entity framework, MVC, ASP.net)
  • HTML/CSS/JavaScript
  • ​Database Analysis and Design Reporting and data analysis
  • Strong programming and database skills are essential 
  • Experience in financial services or SAAS would be advantageous.

Technical expertise in some of the following:

  • Net Design Patterns using Dependency Injection .NET Framework 4.5, C# 4 with strong OOP and SOLID Design Principles. Entity Framework LINQ to SQL
  • VS2012 and above TFS Continuous Integration with TFS Build Controllers ASP.NET MVC 4 and above ASP.NET Web API ​
  • JavaScript frameworks (e.g. Angular, Knockout, Backbone) HTML 5, UI – Bootstrap, jQuery UI DDD, TDD SQL 2008 R2 and above, SSRS WCF
Bluestone Group Developer (Visualfiles)
Sheffield

The successful candidate will have a proven track record of delivering robust system developments, as well as a strong knowledge of current development methodologies.

Key Responsibilities:

  • Maintain the existing Visualfiles system, addressing any issues which arise
  • Create new system developments, including links into third party systems for data cleansing and transfer Produce reports and extracts from the system as required
  • Create new documents and process flows as required.
  • Integrate the Visualfiles environment with other data structures, mostly SQL server.
  • Manage the process of loading new business, as well as boarding new clients, creating system customisations as required
  • Document and change control the development process, relating specifically to the Visualfiles environment.

Essential Skills & Experience:

  • At least two years of previous development with LexisNexis Visualfiles or similar application
  • Working knowledge of Microsoft SQL server 2008 R2, and TSQL
  • A proven background in software development and understanding of current development methodology
  • Good communication skills, as gathering and clarification of requirements will be an essential part of the role
  • Ability to prioritise immediate tasks and a track record of working in a fast paces environment
  • An excellent understanding of MS office applications
  • A working understanding of a financial services contact centre or other regulated environment is desirable
  • Some knowledge of other related programming languages which may be required for integration work such as XML, VB, C# is very desirable
  • Proven track record of delivering robust system developments, as well as strong knowledge of current development methodologies 
Bluestone Group Administrator/Sales Support
Dublin

Description of Business Unit:
Bluestone Motor Finance are fully owned and part of the Bluestone Group, established in 2000. Bluestone specialises in managing a variety of portfolios including motor and asset finance. Our teams manage in excess of 40,000 accounts in Ireland alone and employ over 200 people globally, making us a trusted name within the finance industry.

The Role:
The Administrator/Sales Support will report to the Head of Lending. In this role you will be required to follow appropriate SLA strategies and terms for Motor and Commercial Assets to ensure maximum efficiency in providing support to the Underwriters, Business Development Managers and Motor Dealerships. Support the company objectives of providing asset finance within agreed risk parameters. Build rapport and trust through maintaining effective relationships with various Intermediaries and customers. Monitor and look after the Internal email Inbox process to ensure Bluestone can meet the agreed service levels in terms of turnaround time and same day payout to suppliers.

Key Responsibilities:

  • Support the Service Levels Ensure emails and applications are looked at and prepared within deadlines
  • Prepare applications for the underwriting team
  • Liaise with Customers/Dealers when more information is required and follow up
  • Ensure all proofs and criteria are attached to each application
  • Build and maintain strong working relationships with all channels including Head of Lending, underwriters, Business Developments Managers and support teams and Motor Dealer Network.
  • Match Invoices to the approved applications
  • Match supporting information to the relevant applications
  • Act in compliance with regulatory and business codes in addition to achieving satisfactory audit ratings
  • Support other lending functions as required
  • Identify improvements in the work process to improve departmental efficiency & customer service Essential


Key Requirements:

  • Strong communicational skills
  • Attention to detail
  • Strong numerical ability
  • Ability to work well as a member of a team
  • A commitment to customer care and satisfaction
  • Ability to work to tight deadlines in a pressurised environment


Desirable Key Requirements: 
Completed or willingness to complete APA or APP Knowledge of Data Protection, Anti Money Laundering, Consumer Credit Act and related legislation