Supporting Customers During COVID-19

This page contains helpful links to information for individuals and businesses, about the government assistance you can expect at this time, Bluestone's financial hardship options and more.

To our Valued Customers:

As we witness the continued spread of the global COVID-19 pandemic, doing what we can to support the health and safety of our employees, customers, business partners, and the wider community are of the utmost priority to us. We are closely monitoring communications from health organisations, as well as state and federal government, to help us respond quickly and appropriately to support this.

We understand that these challenging times will impact many of our customers in a variety of ways. For those who are having difficulty maintaining their loan repayments, we encourage you to reach out to us via the channels listed below.

For all of us, this is a period of uncertainty, but you can be confident that our dedication to you remains unchanged. We will continue to communicate clearly and transparently to ensure you remain updated.

Sincerely,

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Campbell Smyth
Chief Executive Officer

Helpful Information

INFORMATION FOR INDIVIDUALS

Information and resources for Bluestone customers who are worried about their finances as a result of COVID-19.

INFORMATION FOR BUSINESSES

Information and resources for Bluestone customers who are worried about their finances as a result of COVID-19.

INFORMATION ABOUT THE OUTBREAK

Links to keep you up to date with the spread of COVID-19, the Australian Government response, and what you can do to stay safe.

Government Relief Measures

The Australian state and federal governments have developed a range of extraordinary measures to support families and businesses over the coming months.

Click below to find out more about the options that may be suitable for you or your business.

Need Urgent Financial Hardship Support?

If you are experiencing financial difficulty due to COVID-19, please reach out to us. Our team will do their best to support you during this challenging time.

CHANGES TO OUR PHONE SUPPORT SERVICE

In order to protect our employees, and to do our part to minimise the spread of the virus in our communities, all Bluestone employees are working from home for the foreseeable future.

To support this transition, we will be changing our phone support hours for all customers to 8am-7pm AEST. Customers can also reach out via email at customerservice@bluestone.com.au

Please also note that longer wait times may apply on our phone lines during this time. We appreciate your patience and understanding.