We’re here to help

Have questions about your current loan, looking for a new loan? We’ve made it easier to get in touch
with our new online enquiries forms

Still need to chat? Call us on 13 25 83 or +612 7250 5457 for international callers.

New customers

Wondering how you can enjoy the benefits of a Bluestone Home Loan? Share your details and we’ll point you in the right direction.

Get Connected

Existing customers

Requesting a statement, managing your loan, or even refinancing, our friendly team are ready to help you with your inquiry.

Get in Touch

Difficulty making
repayments

We take extra care to support our customers during challenging times and have a range of repayment options available to eligible customers experiencing financial difficulties.

If you’re concerned about your financial situation and would like to speak to us first, you can chat to our friendly team on 13 25 83 Mon-Fri 8am-6pm AEST. Before applying for financial hardship, we recommend reading our helpful guide.

Request repayment relief with this easy to use form

Request hardship assistance

General enquiries

For all general, regulatory or other enquiries, please use the form below.

Get in Contact

Complaints and
feedback

Of course, we hope that you’re happy with the product and services we provide. However, if you do have a complaint please get in touch, sharing the details of your complaint as clearly as you can and we’ll attempt to resolve your issue promptly.

Contact Us

Call 13 25 83, Mon-Fri 8am-6pm AEST.

We aim to resolve all complaints within 3 business days and if this is not possible we will keep you informed of our progress.

If you are not satisfied with our response to your complaint, or if you consider that we have not responded to you in a timely manner, you may contact the Australian Financial Complaints Authority:

Australian Financial Complaints Authority
GPO Box 3, Melbourne VIC 3001
info@afca.org.au
1800 931 678

Media and Partnership Enquiries

For all PR, media and partnership enquiries please email marketing@bluestone.com.au

Received an email or SMS that doesn't seem quite right?

If you suspect fraud on your account, call us at 13 25 83 (option 3) or email fraud@bluestone.com.au. 

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