Internet BankingInvestors

We’re here to help.

Have questions about your current loan, looking for a new loan? We’ve made it easier to get in touch with our new online enquiries, still need to chat? Call us on 13 25 83 or +612 7250 5457 for international callers.

New Customers

Wondering how you can enjoy the benefits of a Bluestone Home Loan? Currently our home loans are only available through an accredited broker.

Let’s get you connected!

Enter your details to find out how to find your next broker.

Existing Customers

Requesting a statement, managing your loan, or even refinancing, our friendly customer care team are ready to help you with your inquiry.

Let us know how we can help

Get in Touch

We’ll typically respond within 3 business days. You can also reach our team by calling 13 25 83 (option 2) Mon-Fri, 8am – 6pm AEST. 

To protect your privacy we may need to call you to resolve your enquiry.

Difficulty making repayments? 

We take extra care to support our customers during challenging times and have a range of repayment options available to eligible customers experiencing financial difficulties. 

If you’re concerned about your financial situation and would like to speak to us first, you can chat to our friendly team on 13 24 85 Mon-Fri 8am-6pm AEST.

Before applying for financial hardship, we recommend reading our helpful guide.  

Use this online form to request short term repayment relief (1-3 months)

It’s important to understand that hardship assistance is a temporary solution, giving short term relief, before resuming your full scheduled repayments.

Contact Us

Need more than 3 months relief?

Please discuss your situation with our team by calling 13 24 85 or download and fill out our Hardship Assistance Form and email it to hardship@bluestone.com.au  

General Enquiries

For all general, regulatory or other enquiries, please use the form below.

Contact Us

Media and Partnership Enquiries

For all PR, media and partnership enquiries please email marketing@bluestone.com.au

Complaints and feedback

Of course, we hope that you’re happy with the product and services we provide. However, if you do have a complaint please get in touch, sharing the details of your complaint as clearly as you can and we’ll attempt to resolve your issue promptly.

Contact Us

Call 13 25 83, Mon-Fri 8am-6pm AEST.

We aim to resolve all complaints within 3 business days and if this is not possible we will keep you informed of our progress.

If you are not satisfied with our response to your complaint, or if you consider that we have not responded to you in a timely manner, you may contact the Australian Financial Complaints Authority:

Australian Financial Complaints Authority
GPO Box 3, Melbourne VIC 3001
info@afca.org.au
1800 931 678

Received an email or SMS that doesn't seem quite right?

Online scams (also known as phishing) cost Australians millions of dollars each year. It can be difficult to identify a phishing email or SMS, as they often do a good job of imitating a legitimate company’s branding and language. 

If you believe there has been fraudulent activity on your account, immediately call us on 13 25 83 (option 3) or email fraud@bluestone.com.au and a team member will be in contact with you as soon as possible.