Call a Bluestone specialist
Support is just a call or a click away.
Support is just a step away - find all the information you need to get in touch with us below.
Existing Borrowers
If you have any questions about your Bluestone home loan, call 13 BLUE (then OPTION 2)
International Callers
+61 2725 05401
We want to hear from you
If you have positive or negative feedback about your experience with Bluestone, we want to hear from you. Use the forms below to raise any questions or feedback.
Fraud or Scams
If you believe there has been fraudulent activity on your account, immediately call us on 13 25 83 (select option 3). Outside of business hours, email fraud@bluestone.com.au and a team member will be in contact with you.
Feedback and general enquiries
Use this form if you have general feedback or questions. If you would like to be contacted about your enquiry, a customer service representative will reach out to you shortly to assist.
Your loan
increase request
A loan specialist will review your information and contact you within the next three business days to discuss your request. Please note that our minimum increase amount is $50,000.
Financial assistance
If you are experiencing financial hardship, we have a range of options available to support you. Simply fill out the form and one of our friendly customer service representatives will be in touch. If you would like to get a better idea of our hardship options, click here.
- Accessing redraw facilities
- Hardship arrangements
Legal & Regulatory Enquiries
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Complaints
Use this form to raise a complaint. Please note that depending on the nature of your complaint, a written response may take up to 21 to 30 days.
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