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We're here to help

If you are experiencing financial hardship, we have a range of options available to support you. Simply fill out the form and one of our friendly customer service representatives will be in touch.

Please keep in mind that our team is currently experiencing a very high volume of enquiries. If you are currently not directly impacted, we ask that you hold off on contacting us so we can better assist our customers in immediate need.

If you would like to get a better idea of our hardship options, click here.

Don't forget!

The Australian government has implemented a range of measures to support families and businesses over the coming months. You might be eligible for financial assistance.

simply fill out the form below and our team will be in touch

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How Bluestone Can Help

If you are experiencing financial difficulty, there are a number of ways we can help.

Accessing Redraw Facilities

If you usually repay more than the minimum repayment amount of your home loan, you may have funds built up in your redraw facility. You can use these funds to cover future repayments without impacting your interest rate or future repayment obligations.

Hardship Arrangements

A financial hardship arrangement is a temporary agreement between you and Bluestone in case you can no longer afford to repay your home loan or other essentials, like groceries and utilities. There are many reasons you may qualify for financial hardship, for example:

You or your spouse lost your job, were stood down, or have experienced a significant reduction in employment hours due to the outbreak

A tenant in your investment property can no longer afford to pay their rent, and you are unable to cover repayments without falling into hardship

You or a family member become ill and can no longer work due to hospitalisation or care obligations

Bluestone has a long history of supporting customers experiencing financial hardship, and we have a range of options to support customers impacted by COVID-19.

Some of these options may include:

Payment arrangements, whereby we can spread upcoming repayments over future months to cover a short term cash flow issue

Partial payments, whereby you temporarily pay a lower amount on your home loan

Repayment holiday, whereby we will suspend your repayments for a period of time

Don’t worry, a hardship arrangement with Bluestone will not impact your credit score.

Contact us

CONTACTING US

A Bluestone Hardship team member will be able to discuss the above options and your personal situation with you, and make an assessment based on information you have provided. Once a hardship arrangement is in place, we may conduct reviews during the assistance period.

We understand that financial hardship can be distressing for our customers, and want to assure you that we are here to assist you, free of judgement. If you are experiencing difficulty, we encourage you to reach out as soon as you can. The sooner you speak to us, the sooner we can help - and the more options may be available to you.

However, please note that our team is currently experiencing a very high volume of enquiries. If you are currently not directly impacted, we ask that you hold off on contacting us so we can better assist our customers in immediate need.

If you would like to discuss the options available to you, please fill in the form above.