About us:

At Bluestone, we believe home loans should be simple, personal and able to meet borrowers’ changing financial needs and our mission is to be the most successful non-bank lender in Australia and New Zealand. Since 2000, we have provided customers with tailored solutions for their diverse financial circumstances, aligning with our vision to deliver outstanding home loan experiences. We’re a dedicated and passionate team of 230 professionals united by our unwavering commitment to our values: Making It Happen, Thinking Different, Owning It Like A Boss, Telling It As It Is, and being Better Together. These principles allow us to thrive as a team and support others in their journeys to grow and develop.

About the role: 

It’s an exciting time to join one of the leading non-bank lenders in Australia as we embark on ambitious growth plans across ANZ! We’re in search of a dynamic Collections Officer to efficiently manage overdue mortgage accounts and play a vital role in the seamless operations of our business.  You’ll offer compassionate assistance to customers encountering financial difficulties and guide them through challenging circumstances with empathy and understanding. Your duties will include:

• Engaging in inbound and outbound calls to investigate, identify and establish connections with customers regarding their overdue mortgage accounts.
• Assist customers by negotiating repayment plans and providing payment options.
• Update and maintain accurate records of customer interactions and payment arrangements.
• Provide empathetic support and address customer concerns professionally.
• Escalate complex issues or high-risk accounts for further action.

If you’re passionate about delivering exceptional customer service, thrive in a fast-paced environment, and are ready to make an immediate impact, this is the perfect role for you.

Experience required:

You will bring previous collections experience (ideally in mortgages) and are devoted to delivering empathetic assistance to customers experiencing financial hardships. You are professional, goal-oriented and an effective communicator who can easily connect with people over the phone. Additionally you will possess:

• A caring approach to customer interactions, ensuring a supportive and positive experience.
• Strong negotiation skills to reach mutually beneficial repayment agreements.
• Sharp problem-solving abilities to navigate complex situations and find effective solutions.
• Meticulous attention to detail, ensuring accurate documentation and record-keeping.
• Ability to thrive in a fast-paced environment.
• Knowledge of banking or financial industry regulations adds depth to your candidacy, showcasing your understanding of compliance standards and best practices.

What makes us a great place to work?

Our most important asset is our people. We’re committed to investing in our employees and offer a range of holistic perks and benefits to support individual needs. Our supportive and inclusive culture enables our people to grow and learn, to achieve their personal and professional goals, through collaboration and innovation. Some of our benefits include:

• Hybrid working model and flexible hours
• Flexible leave program (extra 5 days of leave awarded to employees who utilise their 20 annual days leave in the calendar year)
• Paid study leave and volunteer day
• Recognition program and annual bonus scheme
• Mentoring and career progression opportunities
• Wellness initiatives: monthly massages, fresh fruit delivered daily, and healthy breakfast options
• Discounts on an array of products and services
• 12 weeks of Paid Parental Leave for the primary caregiver and 2 weeks for the secondary carer, plus superannuation paid for up to 12 months
• Employee Assistance Program
• Modern offices in a CBD location
• End of trip facilities for when you are in the office

Next steps…

We appreciate the time you have taken to apply for a role with us. Bluestone is an equal opportunity employer and welcomes applications from individuals of all backgrounds. Our hiring decisions are based on your experience, skills, enthusiasm, and your future potential in the role. If you feel that you meet some, but not all the requirements above, we still encourage you to apply. If you are invited to an interview, please advise us if you require any reasonable adjustments during the interview process, and what pronouns you use.

Bluestone is committed to creating an inclusive and respectful workplace for all employees. Differences are embraced, contributions are valued, and everyone has a sense of connection and belonging. We welcome people with diverse skills, experiences, perspectives and backgrounds and encourage applications from Aboriginal or Torres Strait Islander peoples, and individuals who may identify as LGBTIQ, with disability, a culturally diverse background, and people of all ages.

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