We’ve made managing your Bluestone Home Loan online simple, with our online customer portal. Access to your balance, transaction history, statements and more…
This quick guide is here to help you navigate your online account with confidence!
Getting started
- First things first, you’ll need your Customer ID. You can find this in your welcome email (sent to the email you provided to set up your loan).Note: your Customer ID is different to your ‘loan number’ or loan ID’.
- If it is your first time logging in, you’ll need the Temporary Password, also found in your welcome email.
- Visit the portal HERE, entering your Customer ID and Temporary Password. Here you’ll be prompted to create a new password and will be send a one-time pin to your mobile… so keep your mobile handy.
That’s it! You’re ready to start managing your account online.
Forgotten password?
We get it, passwords are easily forgotten. Don’t fret, it’s easy to reset your password and get back onto managing your loan.
Simply click ‘Reset password’ under the login button and follow the prompts.
You’ll need your Customer ID for this process too, remember you can find this in your welcome email.
Locked out?
No problem, our friendly customer team are ready to help you get back in business. You can reach us here.
Accessing your statements
You can view and download your bi-annual statements under the Statements tab.
You can also run a full history statement any time online.
FAQs
How much does it cost to transfer money?
There is no fee to transfer money to another account or financial institution at the moment. Please note that the time when the funds are deposited into the payee’s account depends on the systems and policies of the payee’s financial institution.
What if I accidentally enter the wrong account details for a payee?
If you’ve accidentally overpaid or entered the wrong account details for a payee (BSB or Account Number), you’ll need to reach out to the payee to recover any excess funds.
If you’re unsure who received the payment due to errors in the account details, please contact us, and we’ll do our best to assist you in retrieving the funds. It’s important to understand that often financial institutions will reject transactions made with incorrect details, and you may see the amount bounce back. Be sure to check your online transaction history for any refunds.
Forgotten Customer ID
You find your Customer ID in your welcome email.
I’d like to set up a direct credit facility on my account. Where can I find my BSB and account number?
You can find your BSB and account number by navigating to Your Accounts on the Features panel (found on the left-hand side of the screen).
How do I redraw money?
You can redraw up to $20,000 online, provided the funds are available to do so. Simply use the “Pay or transfer money” function.
If you require more than $20,000 you’ll need to request this via the Existing Customer Contact Form here. Please note that all borrowers on the loan must authorise the transaction and you will be asked to sign a Redraw Request form. This comes with a $50 processing fee.
