Home loans, mortgages, SMSF, LMI… we get it, the whole home loan thing can be confusing so we’ve answered the most common questions here.
If you’re using our new internet banking platform, you can access your account here. You should have received your login details in your welcome email but if you didn’t please contact customer service on 13 25 83.
If you have not yet been migrated over to our new internet banking platform, you can access your account here.
For help with internet banking please call customer support on 13 25 83.
If you’re dealing with financial hardship due to COVID-19, we may be able to help with reduced repayments, or a temporary suspension of your repayments. You can connect with our hardship team here.
There are a few ways to make extra repayments on the principal balance of your loan. You can set up an additional direct debit, use electronic transfer or even make a payment by cheque. Please be aware that fixed rate loans have a limit on extra repayments – contact customer service on 13 25 83 if you’d like to know more.
Contact customer service on 13 25 83 to discuss any changes to your loan.
If you have a Bluestone home loan and you’re looking to borrow more, you may be eligible to apply for an increase. Whether or not you will be approved depends on a number of different factors including your income, repayment history and the value of your security property.
Contact our customer service team on 13 25 83 and choose option 3 or 4.
You can check your available funds in redraw via internet banking or give our customer service team a call on 13 25 83.
Get in touch with our helpful customer service team who will be able to assist you in getting all the info you're looking for.
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